Return Requests
We accept return requests for eligible products within 30 days after delivery. This policy does not limit any rights customers may have under applicable consumer protection laws.
Eligibility
To request a return, please keep the product unused and in its original condition, with relevant accessories and packaging when reasonably possible. Certain personal-care, hygiene, intimate, customized, or other products may be ineligible for change-of-mind returns where permitted by law. Any applicable exclusion should also be communicated on the product page.
How to Request a Return
Contact us using our Contact Us page within the return window. Include your order number, the item you wish to return, and the reason. Please do not send items back before receiving return instructions. We will provide the correct return procedure and address for eligible requests.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us promptly with your order number and a description of the problem. Photos can help us review the issue. We will evaluate the appropriate remedy in accordance with applicable law.
Return Shipping
For change-of-mind returns, return shipping costs and arrangements will be explained when your request is reviewed, subject to applicable law. Where the law requires us to cover return costs for defective or incorrect products, we will do so.
Refunds
Once an eligible return has been received and assessed, or another refund remedy has been approved, the refund will be processed to the original payment method when possible. The time for a refund to appear depends on the payment provider and your financial institution.
Need Help?
Visit Contact Us and include your order number for assistance with an existing purchase.