Ordering
How do I place an order?
Choose your products, select the available options, add them to your cart, and follow the checkout steps. Review your shipping details before completing payment.
Can I change or cancel an order?
Contact us as soon as possible through our Contact Us page. We will check whether changes are possible, but changes and cancellations cannot always be made once an order is being processed.
Which payment methods can I use?
Accepted payment methods are displayed at checkout and can vary by country.
Shipping & Tracking
Do you ship internationally?
We offer shipping to supported international destinations. Enter your delivery address at checkout to see whether shipping is available to your location.
When will my order arrive?
Orders are typically processed in 1–3 business days. Estimated transit time is usually 8–15 business days after dispatch, depending on the destination and carrier. These are estimates rather than guaranteed dates. See Shipping Information for details.
How can I track my order?
When tracking is available, a shipping confirmation email will provide the tracking details. You can also visit our Track Order page.
Will I pay import duties or taxes?
Depending on your country, local taxes, customs charges, or import duties may apply. Where they are not collected at checkout, customers may be asked to pay them to the relevant authorities or carrier.
Returns & Customer Support
Can I return an item?
Eligible items may be returned within 30 days of delivery, subject to product conditions and applicable local consumer rights. Read our Returns & Refunds page before requesting a return.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number, a description of the issue, and photographs if helpful. We will review the case and explain the next steps.
How do I contact VAESTLY?
Use the form on our Contact Us page. Include your order number if your question relates to a purchase.